Questions we’re often asked
What files can I send?
PDF is best. JPG, PNG and TIFF are fine too. For print orders, export Word, PowerPoint or Publisher files as PDF first. The artwork guide has the details.
Do you check my file?
Yes. When you upload, we check the file type, page count, size, bleed, fonts and image sharpness straight away. Then one of us looks at every file before it’s printed, and if something’s off we’ll tell you first.
Can I order now and send my artwork later?
Yes. Choose “I’ll send it later” when you order. Your confirmation email has a link to upload it when it’s ready. Nothing is printed until we have it.
Can you design it for me?
Yes. Design is quoted per job. See our design service, or ask for a design quote.
How do I pay?
You pay online when you order. The payment methods you can use are shown at checkout.
Do you deliver?
Not yet. Orders are collected free from the shop at 20 Amhurst Road, opposite Hackney Central. See collecting your order.
How long will it take?
It depends on the product and your artwork. We’ll email you as soon as it’s ready to collect. See how long orders take.
Can I order a quantity, size or paper that isn’t listed?
Yes. Anything not on the price list is a custom quote. Ask for a quote and we’ll price it.
Can I change my order after paying?
Call us as soon as you can on 020 8985 7879 and we’ll tell you what’s possible.
Why do some products have no VAT?
Leaflets and booklets are zero-rated in the UK, so there’s no VAT on flyers or order of service booklets. Our other prices include 20% VAT. See VAT on print.
Something else? Call 020 8985 7879 or come in and ask.