Legal

Privacy notice

This explains what we collect when you use our website, order print or ask for a quote, and what we do with it. We only collect what we need to do the job, and we don’t sell your details or use them to target you with advertising.

Last updated 3 November 2026

Who we are

Argun Stationers Limited, trading as Argun Printers & Stationers, is responsible for your personal details (the “controller” under UK data protection law). We are registered in England and Wales, company number 04335383, registered office 20 Amhurst Road, London E8 1JN.

Questions about your details: email hello@argun.co.uk, call 020 8985 7879, or ask in the shop at 20 Amhurst Road, E8 1JN.

What we collect

When you ask for a quote

Your name, email address, and if you give them, your phone number and business name. Also the details of the job, any notes, and any files you upload.

When you order

What you ordered, the options you chose and the price.
Your name, email address and phone number, which you enter on our payment page. Payments are taken by our payment provider: your card details go straight to them and we never see or store them. We see the payment’s status and a reference.
The artwork files you upload, their names, and what our automatic checks found in them.
If you choose delivery, your name and delivery address, which you enter on our payment page.

Your artwork may include other people’s details

Files you send can include names, photos, dates or contact details of other people, for example on an order of service, an invitation or a business card. We use these only to print your order. Please only send what you have the right to share.

When you email, call or visit

What you tell us, so we can help you and keep a record of your order.

When you use the website

A small cookie keeps your basket and uploads together (see our cookies page). Our hosting provider keeps short-term technical logs, such as IP addresses and the pages requested, to run the website and protect it from misuse. The quote form, the chat and staff sign‑in also run an invisible spam check, which looks at technical signals from your browser to tell people from bots.

We count visits with a privacy-friendly analytics tool. It doesn’t use cookies or store anything on your device, and it doesn’t identify you: it records the pages viewed, the website that sent you, and your type of device and country. When you add something to your basket, ask for a quote or place an order, we also note where you came from, such as a search engine, and keep it with your basket on our system, so we know how people find us. We don’t use advertising trackers.

If you reach us by clicking one of our search ads, the link carries a reference number from the search engine for that click. We keep it with your basket, quote or order and, if you go on to ask for a quote or place an order, we tell our advertising provider that the click led to one, with its value. We don’t send your name, contact details or what you ordered.

When you use the chat

The chat on our website is answered by an AI assistant. We keep what you write and its replies so our team can follow up and check the answers. If you give your name, email or phone number in the chat, we use them to get back to you. Please don’t share card details or anything sensitive in the chat.

Staff

For staff who sign in to manage orders, we keep their work email address and sign‑in records.

Why we use it

To give you a quote, take and make your order, and tell you when it’s ready. This is needed to carry out the contract with you, or to take steps you’ve asked for before one.
To keep financial records. The law requires us to keep records of sales and VAT.
To keep the website and your files secure and prevent fraud. This is in our legitimate interests and yours.
To answer your questions and complaints. This is in our legitimate interests, or part of our contract with you.
To ask how your order went. The day after you collect an order, we may send one email asking how it went and inviting a Google review. We send it no more than once every six months, and every one has a link to stop them. This is in our legitimate interests.
To remind you about your basket, if you ask. If you tick the reminder box in your basket and don’t finish paying, we send one email the next morning with a link back to your basket. We never send more than one in 30 days, and every one has a link to stop them. This is based on your consent, which you give by ticking the box.

We only email you about your quote or order, including that one email asking how it went and, if you asked for it, one reminder about your basket. We don’t send marketing emails. Our website checks your artwork files automatically, but a person makes every decision about your order.

Who helps us handle it

We use a small number of service providers who host the website, store files and data, take payments, send emails and host our email inbox. They only use your details to provide their service to us.

Website hosting and file storage: runs the website and stores uploaded files.
Database hosting: holds quotes and orders.
Payment provider: takes payments, sends the invoices for quotes, and keeps a customer record with your name, email and, for quotes, business name. It also uses payment details under its own privacy policy, for example to prevent fraud.
Email sending: sends our order, quote and sign‑in emails.
AI provider: writes the chat assistant’s replies, and runs the automatic typo check on print artwork. Your chat messages, and artwork files you upload for a print order, are sent to it for that.
Advertising provider: when a visit came from one of our search ads, the ad click’s reference number, whether it led to a quote or an order, when, and the order’s value.
Email hosting: hosts our email inbox. Order and quote emails, including attached artwork, are kept there.

If you choose delivery, we also share your name, delivery address and phone number with the postal service and other delivery services that carry your order to you.

We don’t name these providers here, to help keep our systems secure. If you’d like to know who they are, ask us and we’ll tell you.

We may also share details with our professional advisers, such as accountants, and with authorities where the law requires. We never sell your details.

Where it’s stored

Our database and uploaded files are stored in data centres in London. Copies of order and quote emails, which can include your artwork, are kept in our email inbox. Some of our service providers are based in, or may access data from, other countries, including the United States. Where that happens, we rely on the safeguards UK law requires, such as the UK–US data bridge or the UK’s approved data transfer agreements.

How long we keep it

Sales and VAT records: 6 years after the end of the financial year they belong to, as the law requires. Delivery addresses are kept with the order record for the same time.
Artwork files for an order: 12 months after the order is collected, then deleted, including copies sent to our email inbox.
Quote requests and trade account enquiries that don’t become an order: 6 months, then deleted with any files attached. A quote that becomes an order is kept with the order.
Baskets nobody has used for 14 days are deleted, with any files in them.
Files you upload but never add to your basket or a quote are deleted after 2 days.
Checkouts that were started but never paid are deleted after 30 days, with any email you gave for a basket reminder.
Website chats are deleted 90 days after the last message.
The basket cookie expires 14 days after you last use your basket.
Staff sign‑in links are deleted after a day, and staff sign‑ins end after 90 days without use.

If you want something deleted sooner, ask us and we’ll do it unless the law requires us to keep it.

Your rights

Under UK data protection law you can ask us to:

give you a copy of the personal details we hold about you;
correct anything that’s wrong;
delete your details, unless we have to keep them;
limit how we use them, or object to us using them;
give you your details in a format you can take elsewhere.

To ask, email hello@argun.co.uk or call 020 8985 7879. We’ll reply within one month. There’s normally no charge.

If you’re unhappy with how we’ve handled your details, please tell us first. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Changes to this notice

If we change how we use your details, we’ll update this page and the date at the top.