Terms of sale

Who we are

We are Argun Stationers Limited, trading as Argun Printers & Stationers. We are a company registered in England and Wales, company number 04335383. Our registered office is 20 Amhurst Road, London E8 1JN. Our VAT number is GB 788 2772 68.

Our shop is at 20 Amhurst Road, Hackney, London E8 1JN. You can reach us on 020 8985 7879, by email at hello@argun.co.uk, or in the shop, Monday to Saturday, 9am to 6pm.

Prices and VAT

• The prices on our website are what you pay. They include VAT where VAT applies.
• Some printed items, such as leaflets and booklets, are zero-rated for VAT, so they carry no VAT. Everything else is charged at the standard rate of 20%. Your basket and confirmation email show how much VAT is included in the total.
• There are no extra charges added at checkout. Collection from the shop is free.
• A discount code, such as the one on our printed price list, takes its percentage off the print price of an online order, not design fees, quotes or shop purchases. Each code can be used once per email address, can’t be exchanged for cash, and we can stop a code at any time without affecting orders already paid.
• If we make an obvious mistake in a price, we’ll tell you before we start and you can cancel for a full refund.

Quotes

Anything not on our price list, including other quantities, sizes or papers, is priced as a quote. A quote is for the job described in it.

• A quote is valid for 30 days from the day we send it.
• We send your quote by email with a link to pay online. Your order is accepted when you pay the quote, and we’ll email you a confirmation with an order number.
• If the job changes, for example a different quantity or finish, we’ll send a new price before going ahead.
• Design work is quoted separately from printing and charged at 20% VAT.

Ordering and paying

• You pay when you order. Online payments are taken securely by our payment provider. We never see or store your card details.
• Your order is accepted when your payment goes through. We’ll then email you a confirmation with your order number (for example AR-10001).
• We may decline an order, for example if the content is unlawful, infringes someone else’s rights, or we can’t produce it to an acceptable standard. If so, we’ll refund you in full.

Your artwork

Changing or cancelling an order

Everything we print is made to your specification. Goods made to a customer’s specification, or clearly personalised, don’t carry the usual 14-day right to cancel an online order. This is set out in regulation 28 of the Consumer Contracts Regulations 2013, and it applies to all print orders, including those paid for online.

If you change your mind or spot a mistake in your own artwork, contact us as soon as you can on 020 8985 7879 or hello@argun.co.uk. You can cancel for a full refund until we start printing. Once printing has started, the order can’t be cancelled.

Fixed-price design: we refund in full until we send the first proof. After that the design fee isn’t refundable, and the print is refunded in full until it’s printed.

Custom stamps: we refund in full until you approve the proof. Once you approve it, the stamp is made to your wording and can’t be refunded. If the stamp doesn’t match the proof you approved, we remake it.

This doesn’t affect your rights if something we supply is faulty or not as described.

Buying shop goods online

This section is for stationery and other shop goods you buy on our website, whether you collect them or have them posted.

• You can cancel within 14 days and get a refund. The 14 days start the day you collect the goods, or the day they arrive if we post them. Tell us in that time, by email to hello@argun.co.uk or on 020 8985 7879.
• Send or bring the goods back, unused and in their original condition, within 14 days of telling us. If you post them back, you pay the return postage.
• We refund the price of the goods, and the postage you paid to receive them, within 14 days of getting them back.
• Business cards, flyers, custom stamps and other print are made to your specification, so they have no 14-day right to cancel. The rules above under “Changing or cancelling an order” apply to them.
• Goods bought in the shop itself follow our shop returns: exchange or store credit within 14 days with your receipt.

This doesn’t affect your rights if something we supply is faulty or not as described.

Collecting your order

• Orders are collected from our shop at 20 Amhurst Road, E8 1JN. Some orders can be delivered instead; see Delivery below.
• We’ll email you when your order is ready. Please bring your order number.
• Orders on our price list are ready the same day, within 2 hours, when the artwork is approved by 4pm, Monday to Saturday; artwork approved later is ready the next day we’re open. Business cards and flyers ordered on Standard are ready 3 to 5 working days after the artwork is approved. Artwork sent after the order is placed counts from when we receive and approve it. For work we design, the ready time counts from when you approve the proof, and the first proof comes within one working day. Custom stamps are proofed within one working day, then ready 2 to 3 working days after you approve the proof, or within 2 hours on Express when you approve it by 4pm, Monday to Saturday. If you need it by a particular day, tell us or call before ordering. If we haven’t agreed a date with you, we’ll have your order ready within 30 days at the latest.
• We keep your order for 30 days after we email you that it’s ready. Orders still uncollected after 30 days may be recycled, and aren’t refunded.

More detail is on our collection and returns page.

Delivery

• We deliver to addresses in the United Kingdom only.
• Standard business cards and flyers: delivery is free. They are printed in 3 to 5 working days after your artwork is approved, then delivered. We’ll email you when they are on their way.
• Express print orders are for collection from the shop only.
• Custom stamps: £7.00 for tracked post, however many you order. They are posted within 1 working day of being ready, by Royal Mail, and usually arrive 2 to 3 working days after posting.
• Shop goods: posted within 1 working day by Royal Mail, usually arriving 2 to 3 working days after posting. Postage is £3.50 for small, light items, and £6.00 for tracked post otherwise. It is free on shop goods of £45.00 or more, and when they are posted with Standard business cards or flyers. Heavy items can be collected only; if you need one posted, call us on 020 8985 7879.
• The postage you pay is shown in your basket before you pay, and includes VAT at 20%. We don’t promise a delivery date; the times above are what usually happens.
• We look after your order until it reaches you. If it is lost or damaged on the way, tell us and we’ll replace it or refund you.

If something is wrong

If your order is faulty, not as described, or doesn’t match what you ordered (for example the wrong quantity, paper or size, or a printing defect), you have rights under the Consumer Rights Act 2015.

• Tell us as soon as you can, ideally before using the items, and bring or send us examples or photos.
• Where we’re at fault, we’ll reprint the order or the affected part at no cost. If a reprint isn’t possible or doesn’t fix the problem, we’ll give you a refund, in full or in part as appropriate.
• Please tell us within 48 hours of collecting your order. This doesn’t limit your legal rights.
• Problems that come from the artwork you supplied, including spelling mistakes and issues you accepted with “print as supplied”, aren’t a fault in our work.

If you bought as a business rather than as a consumer, we’ll still put right anything we got wrong in the same way.

Our responsibility to you

• If we break these terms, we’re responsible for loss or damage you suffer that is a foreseeable result of that, up to the price you paid for the order, unless the law doesn’t allow us to limit it.
• We don’t limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit.
• We aren’t responsible for delays or failures caused by events outside our reasonable control. If one affects your order, we’ll tell you and you can cancel for a refund of anything not yet supplied.
• For business customers, we aren’t liable for loss of profit, business or opportunity, or for indirect losses.

Law and complaints

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

If you’re unhappy with anything, please talk to us first, in the shop, on 020 8985 7879 or at hello@argun.co.uk. We’ll do our best to put it right. We reply to complaints within 5 working days.

How we handle your personal details is explained in our privacy notice.